Agreement to Terms

These Terms & Conditions govern your use of the roservicevisakhapatnam.com website and any RO repair, installation, maintenance (AMC), or rental service booked with RO Service Visakhapatnam (“we”, “us”, “our”). By booking a service or using this website, you agree to these terms.

Our Services

We provide the following services within Visakhapatnam city:

• RO repair and general servicing
• New RO installation
• Annual Maintenance Contracts (AMC)
• RO purifiers on monthly rental
• Filter and membrane replacement

Bookings and Visits

When you book a service by phone, WhatsApp, or through this website, we will confirm an approximate time window for a technician visit. While we aim for same-day service, timing can vary depending on your location, technician availability, and demand at the time. We’ll always try to give you an honest estimate rather than a fixed promise we can’t guarantee.

Pricing and Payment

Visit charges are communicated before the technician arrives or at the start of the visit. If additional parts (such as filters, membranes, or electrical components) are required, the technician will inform you of the cost before carrying out that additional work. You are not obligated to approve additional work you weren’t quoted for in advance.

Payment is due at the time of service unless you’re on an AMC plan with agreed billing terms. We accept the payment methods communicated to you at the time of booking.

Warranty on Repairs

Repair work carried out by our technicians is covered by a service warranty as communicated to you at the time of the visit. This warranty covers the specific repair performed and does not cover unrelated faults, misuse, or damage caused after our visit. Parts replaced (such as filters or membranes) may carry a separate manufacturer warranty, where applicable.

Cancellations and Rescheduling

You may cancel or reschedule a booked visit by contacting us before the technician is dispatched. If a technician has already been dispatched or has arrived at your location, a visit charge may still apply.

AMC (Annual Maintenance Contract) Terms

AMC plans cover the number of visits, filter changes, and repairs specified in your plan at the time of purchase. Any work outside the scope of your specific AMC plan (such as parts not covered) will be quoted separately. AMC plans are valid for one year from the date of purchase unless otherwise agreed.

Customer Responsibilities

To help us serve you properly, please ensure a technician has reasonable access to the RO unit and the area around it, and that someone is available at the property during the agreed visit window. Repeated unavailability may result in a rescheduling or re-visit charge.

Limitation of Liability

We take reasonable care in every repair, installation, and service visit. However, we are not liable for pre-existing faults not disclosed to us, damage caused by third parties, or issues arising from water supply quality beyond our control. Our liability for any claim relating to a service is limited to the amount you paid for that specific service.

Website Content

The content on this website, including text, images, and design, belongs to RO Service Visakhapatnam unless otherwise stated, and may not be copied or reused without permission.

Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after a change means you accept the updated terms.

Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Visakhapatnam, Andhra Pradesh.

Contact Us

Questions about these terms? Contact us at:
Phone: 6305088166
WhatsApp: Message us